30 DAY WARRANTY
Sniper Skin products (Player and Goalie) are warranted against manufacturing defects for a period of thirty (30) days from the date of sale to the consumer when used as intended under normal use and without alterations. PLEASE NOTE - SNIPER SKIN BLADES ARE RECOMMENDED FOR INDOOR ICE USE ONLY. Any other surface, including pond hockey, will shorten its life span and cannot be covered by warranty.
The customer’s proof of purchase must accompany all claims.
Sniper Skin reserves the right to replace, at our option, any product determined to be defective.
If, in Sniper Skin's determination, product failure is due to accident, abuse, negligence failure to follow installation instructions, or abnormal use, the product will not be covered by this or any other warranty.
This warranty is expressly declared to be given in lieu of all other warranties expressed or implied on Sniper Skin's part.
No person is authorized to give an additional warranty in connection with the sale of Sniper Skin products.
HAVE A WARRANTY INQUIRY OR CLAIM? PLEASE SEND THE FOLLOWING TO CUSTOMERSERVICE@SNIPERSKIN.CA
- PROOF OF PURCHASE - order number and date, or receipt
- PROOF OF ISSUE OR CLAIM - pictures of the issues and supporting details
- confirm product was installed using the recommended 1.5 L rapid boil electric kettle or heat gun (please note things such as a coffee maker, hair dryer, lighter, small pot of water on stove, microwaved bowl of water will not shrink your product properly and will not be replaced or refunded via warranty)
- BLADES - confirm as noted above and on item description online, your product was used on indoor ice facility only (no hallways, garages, concrete, hardwood floor, change rooms, shooter boards, asphalt etc)
HAVE ALL THIS INFO?
PLEASE SEND INFORMATION TO CUSTOMERSERVICE@SNIPERSKIN.CA AND WE WILL RESPOND WITHIN 3 BUSINESS DAYS
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you warranty or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please note, personalized items can not be returned.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted: (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 business days of that confirmation.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank or credit card account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: Sniper Skin, PO Box 65617, Dundas Ontario Canada L9H 6Y6.
Note: We are unable to track the status of orders shipped by standard mail or Lettermail, as these services do not include a tracking number. Please refer to the Canada Post website for information on approximate shipping times for these services or below for average times.
In most cases, personalized orders are shipped within 3-5 business days from the day an order is placed, excluding holidays. Larger orders may take longer.
- Canada orders arrive up to 7 business days from the shipped date
- Express orders arrive 2-7 business days from the shipped date, depending on the ship method chosen
COURIER AND ADDRESS INFORMATION
All orders ship via Canada Post unless DHL is selected. The address entered must be a valid address and cannot be changed once an order has been placed. PO boxes are accepted only through Canada Post.
Orders that have been shipped that have incorrect addresses can take up to 30-45 additional days to be returned. Once returned, we will ship back out to you. Additional shipping charges may apply.
International returns on incorrect addresses can take much longer to return.
To return your product, you should mail your product to: Sniper Skin, PO Box 65617, Dundas Ontario Canada L9H 6Y6.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Please note for shipping outside of Canada, that all customs, duties, taxes, surcharges, brokerages, etc., are the responsibility of the customer. When delivery is attempted, you may be billed for these fees; these fees are independent of shipping charges and are charged by your local mail authority - not Sniper Skin. Please familiarize yourself with your country's import rules and regulations prior to ordering.